Privacy Policy

General


This Privacy Statement sets out how SigmaSport.co.uk will store and use information relating to you. This applies to the entire website. SigmaSport.co.uk is a trading name of Sigma Sport Limited.

SigmaSport.co.uk is committed to respecting your privacy. We have structured our website so that, in general, you can visit the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Statement.

For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.

Security Information


SigmaSport.co.uk is committed to protecting your privacy. We have taken all the essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality.

When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection laws, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent, unauthorised access. Our security procedures mean that we may occasionally require proof of identity before we are able to disclose sensitive information to you.

If you have any further questions about our credit card security policies, please call us on 020 8614 9777 and choose option 2 to talk to one of the mail order team.

Information We Collect


Where you order products, we will collect your name, contact and billing information, transaction and credit card information.

When you register with us to receive our monthly newsletter or details of offers or products we will collect your e-mail address.

Our website uses cookies, which are programs which collect additional information. In order to learn more see, How We Use Cookies below.

What Do We Do With the Information We Gather?


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • To analyse the use of the SigmaSport.co.uk website.
  • We may use the information to improve our products and services.
  • To send promotional e-mail about new products, special offers and services or other information for Sigma Sport or SigmaSport.co.uk using the e-mail address which you have provided unless you have asked us not to do so when you registered as a user on this site.
  • Based on the consent provided by you in a manner consistent with applicable regulations, we, or our third party partners, may use your personal information to provide you with targeted advertising.

Who We Share Information With and Your Choices


When you use this site and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this statement. We will not sell, distribute or lease your personal information to third parties other than our successor in business unless we have your permission or are required by law.

What if you think we have incorrect information or you would like a copy of the information we hold about you?

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please write to:

The Data Protection Compliance Officer:
Sigma Sport Limited
37-43 High Street
Hampton Wick
Kingston
Surrey
KT1 4DA

websales@sigmasport.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write or e-mail us as soon as possible to the above address. We will correct any information which was found to be incorrect promptly.

Product Reviews


Around 2 weeks after receiving your product, we may send you an email inviting you to review and rate the product that you purchased. Please also be aware that:

  • Your review may be shared in our shop.
  • Once submitted, it usually takes 72 hours for your review, question or answer to appear on the website providing it adheres to our publishing guidelines.
  • Your review can be submitted anonymously or if you prefer you can leave a ratings only review.
  • It is not possible for you to edit/remove your review after submission.

If you require any further information on this service or wish to have your review removed, you can contact customer services.

Other Websites


Our website may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.

How We Use Cookies


A cookie is a piece of text which asks permission to be placed on your computer's hard drive. Once you agree, your browser adds that text in a small file. A cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. For example, when you visit an electronic store, a cookie makes it easier to shop, by remembering your details and telling them to the website so that you do not have to enter them each time.

We use cookies to simplify the shopping processes and we also use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We know that some people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile. You may set your web browser (Microsoft Internet Explorer, Firefox, Safari, Google Chrome etc...) to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies - those files are stored as part of your internet browser.