Payment & Delivery Policy

UK ORDERING AND DELIVERY

Free Delivery
We offer a free 48 hour tracked delivery service on all orders £30.00 and over, shipped to the UK mainland*. Our dispatch time for this service for in-stock items is 2 working days and delivery typically takes a further 48 hours. Orders with a value below £30.00 will be charged a flat fee of £1.99

*This service is not available to some remote postcode areas; AB13 - AB14, AB30, PH8 - PH41, IV3 - IV40, IV52 - IV54, IV63, KA27 - KA28, PA21, KW1 - KW17, PA Islands & IV Islands, HS, ZE, IM. We will contact you if an additional delivery charge applies.

CollectPlus Delivery
Have your order delivered to your local shop for just £1.99! Orders are normally ready for collection in 3 working days from day of dispatch. For Highlands and Islands, please allow up to 5 working days. Orders can be shipped to UK CollectPlus locations specified on the SigmaSport.co.uk website where they will be held awaiting collection for a period of 10 days.

Orders placed are normally dispatched within 2 working days.

  • Tracked
  • SMS Delivery notification

When your order has been despatched, you will receive an email and/or SMS confirmation with a link to your tracking number included.

When your order is delivered to the specified CollectPlus location an email and/or SMS message will be sent informing you of its delivery. When collecting your order, please bring your confirmation email and a form of ID. Accepted forms of ID include: Driving license, passport, credit/debit card, utility bill or bank statement.

CollectPlus orders will then be held for a period of 10 days with SMS reminders during this period. After this period the package will be returned to us.

If you want someone else to collect your order on your behalf, then they must have the collection code (which will be sent to you via email and/or SMS) and they must bring a form of ID with your name on.

Priority 1st Class Delivery
Upgrade your order for just £2.99. Orders are prioritised through our system and are typically delivered within 2 working days.

Next Working Day
Tracked delivery with 1-hour delivery window. Order before 3pm for weekday dispatch. Weekday delivery only, excluding Bank Holidays. Orders placed after 3pm will be dispatched the next working day. 

Next Working Day delivery is only available on items in stock in our warehouse and excludes pre-order items. Next Day refers to the next working day, Bank Holidays will add an extra working day to the estimated delivery lead times. UK next day excludes Saturday, Sunday and Bank Holiday deliveries.

We're sorry that this service is not available to Northern Island and some remote postcode areas; AB13 - AB14, AB30, PH8 - PH41, IV3 - IV40, IV52 - IV54, IV63, KA27 - KA28, PA21, KW1 - KW17, PA Islands & IV Islands, HS, ZE, IM. We will contact you if an additional delivery charge applies. Please contact us for help.

Bike Deliveries
All our bikes are fully checked and tuned and tested by our Cytech qualified mechanics and then securely packaged, ready for despatch. All you have to do is add the pedals, rotate and tighten the handlebars. Typically we can deliver your bike in 5 - 7 working days.

Deliveries to the UK mainland are FREE for bikes, and are delivered on weekdays. For a small upcharge, we can arrange for an AM or PM delivery. Once you've placed your order, one of our customer service team will be in contact to arrange a convenient day for delivery.

Saturday pre-12pm Delivery
Saturday delivery orders must be placed by 1pm Friday and is only available on items in stock in our warehouse. Orders are prioritised through our warehouse and are delivered on Saturday pre 12pm by courier. Package must be signed for upon delivery.

  • Saturday Delivery £4.99

Sunday pre-12pm Delivery
Sunday delivery orders must be placed by 1pm Friday and is only available on items in stock in our warehouse. Orders are prioritised through our warehouse and are delivered on Sunday pre 12pm by courier. Package must be signed for upon delivery.

  • Sunday Delivery £4.99

London Same Day Service
We offer a same day delivery service to any London postcode for in-stock items. 

This service costs £25.00 for orders weighing less than 2Kg and £35 for orders over 2Kg in weight or volume. Orders must be placed by 1pm, Monday - Friday, excludes weekends and bank holidays. 

This service will require someone to be present to provide a signature upon delivery. Please note this delivery service excludes bicycles as we need to do a Pre-Delivery Inspection which requires the bike being booked into our workshop.

We deliver to the following postcodes: EC1 - EC4, WC1 - WC2, SE1 - SE28, N1 - N22, NW1 - NW11, SW1 - SW20, E1 - E18, W1 - W14.

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INTERNATIONAL ORDERING AND DELIVERY

We are able to send anything from a pair of gloves through to a complete bicycle virtually anywhere in the world. We ship our worldwide orders using Royal Mail, DPD or TNT to offer a rapid, secure service. Delivery times vary depending on destination, most orders will arrive within 10 days however in extreme cases that we cannot control, such as customs inspections or adverse weather conditions, please allow up to 30 days for international delivery. 

Customers ordering from outside the EU are able to purchase goods free of tax. You can currently pay in British Pounds, US Dollars and Euros by selecting the currency of your choice. Please note that for all other currencies, you will be charged in British Pounds (GBP) and this will be converted to your local currency by your credit card provider. 

All International orders weighing under 2kg are shipped using Royal Mail. You will be given the option to upgrade your shipping to an International Express Courier service at an additional cost dependant on the size and weight of your order.

All orders over 2kg are shipped using an International Express Courier. Bike frames and wheels and other bulky items will often appear to weigh far more than expected because these packages are charged at volumetric rates - i.e. you pay for how big the box is and not how much it weighs. To see an accurate shipping charge you need to load your basket and perform the checkout process - the final shipping charge will be shown at the stage BEFORE you commit the payment. All import tax charges (if applicable) are the responsibility of the buyer.

Please note we're unable to send flammable or compressed gas products overseas.

Delivery Options to Ireland

Spend just €80.00 to receive FREE delivery on all products to Ireland. Please note due to their size and weight, bicycles are subject to a €50 delivery charge.

Standard Tracked Delivery to Ireland, estimated delivery within 3-4 working days €5.99

Tracked Delivery to Ireland with Priority Dispatch, estimated delivery within 2-3 working days €9.99

Tracked Bike Delivery to Ireland, estimated delivery within 5-7 working days €50.00

Delivery Options to the USA

We offer free delivery when you spend $200 or more. This excludes, bicycles, frames, wheels and turbo trainers.

No import duty on orders up to $800 including shipping.

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Online Shopping

We are sure you will find ordering from our website easy but if you have any questions or encounter any problems please email us at: websales@sigmasport.co.uk or call us on 020 8614 9777 and choose option 1 to speak to a member of the mail order team.

Please note: use the above email address if you want to communicate with us as we are not located at the shop!

If your email address does not match what is registered on our website, your spend will not attribute towards our loyalty scheme.

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Online Payments

You can currently pay in British Pounds, US Dollars and Euros by selecting the currency of your choice.

We accept credit card payments using Data Cash, an industry leading payment solution so transactions are 100% secure. If you have a Sigma Sport account, we store your credit card number for a faster checkout experience, you only have to enter your 3 (or 4 digit) security number upon checkout.

If you have paid using a credit or debit card, payment will be authorised when you submit your order, but we won’t take the funds from your card until we’re about to prepare your order for dispatch.

We accept cards from the following companies:

American Express Maestro Mastercard Visa Visa Electron

We accept Paypal, a secure and easy method to pay for your goods. If you use this method of payment, your Paypal account with be debited upon placing your order with us. Please note we do not accept Paypal Cheque payments.

 

PayPal

Pay with Amazon - Use your Amazon account to complete your purchase with us, it provides a fast and convenient checkout experience. Pay with Amazon is not available for Reserve and Collect orders. Your card will be billed once we invoice your order at the point of dispatch. Please note GBP payments only.

Amazon

Save up to 42% off a new bike with Cycle Scheme.

To find out more, click here. The scheme is only available to UK tax payers who are paid via PAYE.

We also accept iGo Bike Gift Vouchers, Halfords Cycle 2 Work Vouchers, C2W Support, and Capital Bonds.

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eGift Voucher

How do I receive an eGift Voucher?
Once your order has been processed and we have taken payment, you will be emailed the electronic eGift Voucher code to the email address you have selected. You will not receive anything in the post for the eGift Vouchers that you order. Your order will usually be processed within 30 minutes, however the despatch of your eGift Voucher may be delayed if your order contains additional products, you have added an order note, or your order is temporarily held for manual checking.

How do I give the eGift Voucher to the recipient?
The eGift Voucher can delivered to your chosen recipient straight to their inbox on immediately or on a specified date of your choice, or you can print out the voucher and give it to them. eGift Vouchers are valid for 24 months from the date of purchase.

I am the recipient of an eGift Voucher, how do I redeem it?
eGift Vouchers can be used to purchase any product on sigmasport.co.uk in-store or online. Select the item(s) you wish to order and add them to your basket. To apply your eGift Voucher you can input the code on the checkout page and select ‘apply’. Then complete the Checkout procedure as normal.

  • You don’t have to spend all of the eGift Voucher at once. We will keep track of any unused portion and you can use that later by logging into your account to place future orders.
  • eGift Vouchers are valid for 24 months from the date of purchase so make sure you remember to redeem your eGift Voucher in time.
  • eGift Vouchers are valued and issued in GBP Pounds.

I have paid for an order using an eGift Voucher. What happens if I want to return my order?
For orders which are refunded, the refund will be issued via the same payment method as used to pay for the order. Therefore if you have paid, or part-paid, for an order using a Sigma Sport eGift Voucher any refund will be issued in eGift Vouchers to the same value. 

More details on our Returns procedure

I have lost an eGift Voucher. What do I do?
If you are the recipient of a Sigma Sport eGift Voucher please ask the purchaser if they still have details of your Voucher Code. If not, please ask the purchaser to contact us at websales@sigmasport.co.uk so that the eGift Voucher can be reissued. We can only reissue gift vouchers which have not been redeemed. The original expiry date will still apply. 

Can I return my eGift Voucher? 
eGift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. The value of the eGift Voucher cannot be converted back to cash.

Limitations 

eGift Vouchers cannot be used to purchase other gift cards/vouchers. 

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Finance

Pay monthly and spread the cost of your bike or any qualifying product.

We offer 0% finance from V12 Retail Finance on qualifying full price (MSP) bikes over £300 and some qualifying products. For full finance details, please click this link.

A minimum deposit of 10% of the order value is required by either credit/debit card, Paypal or bank transfer. Minimum balance to finance is £300.

  • From £300 to £700 we offer 6 months interest free finance. 
  • From £700 to £2000 we offer up to 12 months interest free finance. 
  • From £2000+ we offer up 24 months interest free finance on Cannondale, Cervelo, Felt, Focus, Specialized and Trek products.

Please note - 24 months interest free credit is offered on full price (MSP) eligible Cannondale, Cervelo, Felt, Focus, Specialized and Trek products only. Some exclusions may apply.

0% Finance is not available on sale, cycle scheme or discounted models unless otherwise stated.

V12 Classic Credit is available for items discounted from MSP, interest is charged at 15.9% APR and can be spread over 12, 24 or 36 months. A minimum deposit of 10% of the order value is required by either credit or debit card.

Please Note - You must be a permanent resident of the United Kingdom and have lived in the UK for the last three years or more. Unfortunately, online finance cannot be offered to residents of Eire. In order to safeguard against fraudulent applications, we regret that we're only able to deliver goods to the home address of the applicant.

Contact us for more details.

v12
Retail Finance

Sigma Sport is registered in England and Wales 04842265. Registered office: 37-43 High Street, Hampton Wick, Kingston Upon Thames, Surrey, KT1 4DA. Sigma Sport acts as a credit broker and only offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. Sigma Sport is authorised and regulated by the Financial Conduct Authority. Our registration number is 04842265. Credit provided subject to age and status.

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My Order Hasn't Arrived - What Should I Do?

Domestic Deliveries
Step 1: Firstly, check to see if you have received an email from us, confirming that your order has been sent.

If your order has been sent via Royal Mail

This applies to most smaller packages that can usually fit through your letterbox and any order value under £50. Royal Mail’s procedure for lost items and incorrect deliveries is that we must wait 2 weeks before registering an item as lost. If your package goes missing and you would like us to send you a replacement within this 2-week period, we hope you understand that to prevent fraud, we will need to charge you for your item(s) again. If your package is subsequently officially declared as lost by Royal Mail, we will of course refund you for all lost item(s).

If your order has been sent via courier

This applies to all bicycles and bulky packages. Upon receipt of your order dispatch email, your order will have been sent on a Next Day service, our courier delivers between 9am - 6pm, Monday to Friday.

Step 2: If you haven’t received any emails confirming your order, then email us or give us a call on +44 (0)1372 461111 and one of our customer service team will be able to help you.

International Deliveries
If you have not received your order and it is showing as delivered, we strongly recommend you check with a neighbour who may of taken the package on your behalf, or with your post office delivery person. Sometimes the post office can deliver to the same number but wrong address on your street. Failing the above, please contact your local post office supplying the tracking number.

We cannot be held responsible for orders that have been delayed by customs.

Step 1: Firstly, check to see if you have received an email from us, confirming that your order has been sent.

If your order has been sent via Royal Mail International

This applies to orders with a value under £250 and weigh below 2kg. If you have not received your order, we strongly recommend you contact your local post office. Royal Mail’s procedure for lost items and incorrect deliveries is that we must wait 4 weeks before registering an item as lost. If your package goes missing and you would like us to send you a replacement within this 4 week period, we hope you understand that to prevent fraud, we will need to charge you for your item(s) again. If your package is subsequently officially declared as lost by Royal Mail, we will of course refund you for all lost item(s).

If your order has been sent via DPD

This applies to all bicycles, frames, and too large high value packages. Firstly, check to see if you have received your dispatch email from Sigma Sport which will contain your tracking number. Then, follow the instructions in that email to trace your package online. If you are still unable to trace your package, then we’ll do our best to help – just email us or give us a call on +44 (0)1372 461111. Please Note: Deliveries cannot be made to PO Box addresses or BFPO.

Step 2: If you haven’t received any emails confirming your order, then email us or give us a call on +44 (0)1372 461111 and one of our customer service team will be able to help you.

 

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Tax Charges

All prices on our website are shown inclusive of VAT at the current rate (where appropriate, some items like helmets and books are zero rated). Customers ordering from outside the EU are able to purchase goods free of tax.

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BFPO & FCO ORDERS

BFPO

We're happy to be able to deliver to BFPO addresses VAT-free. In order to deduct the VAT, we need you to provide a letter on headed paper from your Commanding Officer stating that you're serving overseas and are entitled to be exempt from UK VAT. Once we've received this letter we'll confirm that we're able to process your orders without VAT.

The easiest way to proceed with placing a BFPO order is to send us a scanned copy of your CO's letter to websales@sigmasport.co.uk and we'll be in touch to tell you what the next steps are.

Alternatively, you can post it to:

Sigma Sport
Unit D4
Sandown Industrial Park
Mill Road
Esher
Surrey
KT10 8BL
United Kingdom

Note: Please include your email address and we'll contact you as soon as possible to help you get your order placed. Please be aware that BFPO do not accept parcels over 30kg in weight (HM Ships - 11kg) and/or 1.05mtrs in length. Any items outside these dimensions cannot be processed via BFPO.

FCO

Before we issue a VAT refund for an order dispatched to an FCO address, UK VAT Legislation requires us to obtain a certificate of receipt from the FCO confirming that the items have been dispatched to and received by a member of the FCO.

Sigma Sport will accept a copy of the order receipt which was dispatched with the item(s). The sender must include an authorisation stamp and signature of a member of the embassy staff confirming that the order has been received. An FCO headed cover sheet referring to the order(s) should accompany this.

We require this from the FCO within three months of the time of the supply of goods. This is in accordance with paragraph 7.11 of HM Revenue and Customs Notice 703 dated March 2014. If this isn't supplied within three months, Amazon can't issue a refund.

Please send the stamped receipt, quoting all the qualifying order numbers on which you have not been refunded VAT, to:

Sigma Sport
Unit D4
Sandown Industrial Park
Mill Road
Esher
Surrey
KT10 8BL
United Kingdom

Alternatively, you can e-mail this information in PDF format, to websales@sigmasport.co.uk.

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Controlled Shipments

Some items are not able to be shipped to certain areas; pressurised containers and liquids cannot generally be shipped to overseas destinations. Some manufacturers also impose specific requirements: Trek bicycles, Specialized bicycles, Focus Bikes, cannot be shipped but can be collected from our shop.

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Online Security

All transactions made on www.sigmasport.co.uk are made on our secure server. This is housed at our hosting company's offices behind a firewall for both electronic and physical security. All traffic to and from you (the user) is encrypted and is extremely unlikely to be decrypted by a third party. When operating in a secure mode, a browser will display the URL (web address) beginning "https" (the "s" stands for secure) rather than the standard "http" as well as showing some form of security symbol such as a padlock.

For the protection of our customers we continually monitor our systems and procedures to ensure that our business is fully PCI Compliant. One of the requirements for compliance is that credit card details are never transmitted insecurely. Although you can email or fax orders to us we ask that you never include your card details in them. We will only accept payment by credit card over the telephone, via our website or in person.

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Privacy

You can read our Privacy Statement here.

Terms and Conditions

You can read our Terms and Conditions here. 

Pricing Statement

Whilst prices and specifications have been checked, no responsibility can be taken for errors or omissions. Sigma Sport Ltd reserve the right to alter prices and specifications without further notice.

Occasionally, an error may occur and goods may be incorrectly priced in which case we will not be obliged to supply the goods at the incorrect price or at all. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid.

We reserve the right to cancel an order up to the point of delivery.

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Out of Stock Items

If at the time of ordering any items are out of stock we will advise you, via email or telephone of any shortfall and provide a revised despatch date. We will despatch the in-stock items by the next working day at the latest.

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Returns Policy

You can read our Returns Policy here.

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Right to Cancel

The Consumer Contracts Regulations 2013 which came into force on 13 June 2014 provide statutory backing for the good business practices which Sigma Sport already observe. The regulations allow a consumer to return any products (with the exception of custom orders) ordered by mail / phone / fax or internet from Sigma Sport Ltd within 14 working days (starting the day after delivery) for a full refund.

Please see our returns policy for guidance on method and costs of return.

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Warranty Policy

We guarantee every product we sell. If you have a problem we will do our best to sort it out. Most items carry a one year warranty and certain items come with more, so check the literature supplied to see what terms apply. We will generally replace defective merchandise within the first 30 days and repair or replace at our discretion after then. Some manufacturers ask that you deal direct with them for warranty issues so it is important that you contact us prior to returning any products. You will be responsible for the return postage costs.

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We're Here to Help

Please email us at websales@sigmasport.co.uk or call 020 8614 9777 (option 1) if you have any questions. If you are in the area why not visit our shop?

Sigma Sport
37-43 High Street
Hampton Wick
Kingston upon Thames
Surrey
KT1 4DA
United Kingdom

 

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