SHIMANO CHAINSET RECALL

Shimano Europe will be implementing a voluntary inspection and replacement program only for these road cranksets produced before July 2019 for a possible bonding separation issue.

Shimano Europe have now received the finalised approval from the European safety authorities to publish its own safety notice relevant to the European region.

Please stop riding the below models immediately. We advise customers to also stop riding 4iiii and Stages Powermeter versions also. Shimano have confirmed they will be providing solutions for aftermarket power meters.

What to do if you have an affected model?

If you have an affected model you should visit your local shimano dealer for a resolution. If Sigma Sports is your local dealer please reach out to [email protected] with your order number and Shimano Recall in the subject of the email. We will then reach out to you to confirm the next steps.

If you are unsure if you have an affected model please discuss with your local dealer. If Sigma Sports is your local dealer we can assist you with this by emailing [email protected].

Shimano Helpline

Should you like more information on the topic, an official Shimano Inspection Program help line has been created to assist you with any procedures related to Shimano’s bicycle crank inspection program.

The numbers below are available to call, but are not toll-free, regional tariffs may apply. At the moment Dutch and English language support will be offered, with additional languages to follow as soon as possible.

International: +31792077017
United Kingdom: +441174094110